UX One-Stop-Shop: Centralized Digital Presence for UX Resources and Services

The UX One-stop-shop is a cross-organizational digital hub designed to connect employees with a variety of UX resources and services, promote UX team marketing, and showcase success stories. The platform evolved from a basic wiki to a custom-built website using HTML5, CSS, and Bootstrap, enhancing usability, accessibility, and visual design consistency.

UX One-Stop-Shop Website

My Role

I led the design and development of the UX One-stop-shop through multiple phases:

  • Strategy & Planning: Defined structure and content strategy while selecting appropriate platforms over time.

  • Content Creation & Management: Developed and curated resources for design standards, guidelines, research results, tools, training, and case studies.

Initial Wiki Capability

Intermediate Content Management Platform

  • Development & Deployment: Built the most recent website using HTML5, CSS, and Bootstrap through agile sprints.

Visual Studio Code Editor

  • User Research & Testing: Conducted usability tests, interviews, and cognitive walkthroughs to gather feedback and refine the platform.

Low fidelity Balsamiq Mock-up

Higher fidelity Mock-up

  • Analytics Integration: Implemented web analytics to monitor engagement, optimize content, and support continuous improvement.

Key Features

  • Centralized Resources: Comprehensive repository for UX standards, tools, training materials, and process guidelines.

  • Enhanced Navigation & IA: Improved information architecture to address previous discoverability issues and promote efficient content access.

  • Customizable Visual Design: Adherence to enterprise standards, with an updated look-and-feel to enhance user experience.

  • Web Analytics: Page views, time-on-page, and bounce rate metrics enabled continuous improvement efforts.

Website Information Architecture

Web-Analytics for metrics / tracking

Website Content Page Examples

Results

  • Improved Discoverability: Consolidating resources reduced email inquiries and meeting requests by providing a single point of access.

  • Increased Engagement: Positive user feedback and improved analytics metrics demonstrated higher user satisfaction.

  • Template for Success: The platform’s design and architecture served as a model for other teams within the organization.

  • Enhanced UX Maturity: Promoted greater visibility of UX practices and successes, fostering a stronger enterprise-wide UX culture.

Testimonial

“Woo-hoo! Thank you…it’s so great to have everything in one place and so much more navigable.” — UX Manager