UX One-Stop-Shop: Centralized Digital Presence for UX Resources and Services
The UX One-stop-shop is a cross-organizational digital hub designed to connect employees with a variety of UX resources and services, promote UX team marketing, and showcase success stories. The platform evolved from a basic wiki to a custom-built website using HTML5, CSS, and Bootstrap 4, enhancing usability, accessibility, and visual design consistency.
UX One-Stop-Shop Website
My Role
I led the design and development of the UX One-stop-shop through multiple phases:
Strategy & Planning: Defined structure and content strategy while selecting appropriate platforms over time.
Content Creation & Management: Developed and curated resources for design standards, guidelines, research results, tools, training, and case studies.
Initial Wiki Capability
Intermediate Content Management Platform
Development & Deployment: Built the most recent website using HTML5, CSS, and Bootstrap 4 through agile sprints.
Visual Studio Code Editor
User Research & Testing: Conducted usability tests, interviews, and cognitive walkthroughs to gather feedback and refine the platform.
Low fidelity Balsamiq Mock-up
Higher fidelity Mock-up
Analytics Integration: Implemented web analytics to monitor engagement, optimize content, and support continuous improvement.
Key Features
Centralized Resources: Comprehensive repository for UX standards, tools, training materials, and process guidelines.
Enhanced Navigation & IA: Improved information architecture to address previous discoverability issues and promote efficient content access.
Customizable Visual Design: Adherence to enterprise standards, with an updated look-and-feel to enhance user experience.
Web Analytics: Page views, time-on-page, and bounce rate metrics enabled continuous improvement efforts.
Website Information Architecture
Web-Analytics for metrics / tracking
Website Content Page Examples
Results
Improved Discoverability: Consolidating resources reduced email inquiries and meeting requests by providing a single point of access.
Increased Engagement: Positive user feedback and improved analytics metrics demonstrated higher user satisfaction.
Template for Success: The platform’s design and architecture served as a model for other teams within the organization.
Enhanced UX Maturity: Promoted greater visibility of UX practices and successes, fostering a stronger enterprise-wide UX culture.
Testimonial
“Woo-hoo! Thank you…it’s so great to have everything in one place and so much more navigable.” — UX Manager