User Experience Training & Development
Facing strong demand for UX skills with limited budget for hiring, I architected and launched an internal UX Learning & Development Program. This initiative provided an infrastructure to foster enterprise-level internal UX talent through training, coaching, certification, and online resources. As the enterprise shifted from waterfall to agile, the model adapted to integrate DevOps and Agile coaching practices.
Testimonial
“Brooke is the catalyst for training classes, group communities, and UX standards and guidelines. She has been the ‘glue’ of our team for a while now!”
— UX colleague
Overview: Scaling Enterprise User Experience Talent
Management recognized the increasing demand for UX skills but faced budget limitations. I led the initiative to create a continuous development program with online resources, Communities of Practice (CoPs), targeted coaching, training sessions, and certification opportunities.
Centralized Online Presence: UX content, services, collaboration tools, and training materials.
Online Source for UX Training and Development Content
UX Communities of Practice: Monthly sessions with 100+ attendees globally, supplemented by site-specific support networks.
“Collective” and “Distributed” Communities of Practice
Targeted Coaching & Certification: Six domain areas, utilizing consistent evaluation criteria and publicly awarded badges for certification achievement.
Certification Badges to Publicly Demonstrate Skill Achievement
Process
Plan: Developed a structured, modularized framework for just-in-time learning and practical skill application. Leveraged UX colleagues for coaching and leadership opportunities.
Do: Program managed various initiatives including CoPs, online content development, coaching sessions, training resources, and certification evaluations.
Check: Continuously monitored usage, relevance, and effectiveness through metrics and feedback. Applied adjustments based on data-driven insights.
Adjust: Implemented flexible certification models, integrated web analytics, and delegated CoP leadership for scalability.
Integrated and Just-In-Time Framework
Training Content Resources.
“I worked with Brooke on many User Experience (UX) projects at Intel Corporation over the past 8 years. She is always been eager to help, and her positive attitude and high energy are welcome additions to any project. Her breath of UX domain knowledge and User-Centered design methodologies have made a valuable partner on critical, high-visibility projects. She is an expert coach and UX educator with 100’s of hours logged in the classroom developing others with a passion for UX. She is always up-leveling her UX skills and pursuing opportunities to expand her transferable skills.”
Results: Growing UX Professional Network
130+ Certifications Granted: Strengthened UX culture and tripled available practitioners in 18 months.
500+ Online Community Members: A centralized hub for UX information sharing.
130K+ Cost Savings: Achieved through integrated Agile and DevOps training for 500+ learners.
Consistent Metrics & Feedback: Used to continuously iterate and improve the program.
Testimonials
“Brooke has been instrumental in this process. She is a true connector and an open book willing to share and provide constructive feedback. Thanks for this wonderful learning opportunity.”